A strategic human resources partner

92% of our customers have used us more than once

Managing recruitment and HR has never been more challenging. Getting the best from any team requires a critical balance between the right people, the right staffing and the capacity to respond to fast-changing business demands.

We deliver tailored solutions that can help to improve your organisational effectiveness and performance. Whether you need to grow your business, recruit an experienced project team or manage peaks in workflow, we offer the flexibility to meet your requirements.

• Identify the best recruitment strategy
• Contingency / database recruitment
• Advertising and selection
• Search services
• Contract and interim management
• Temping and office support
• Additional services
• Management and sales training
• Psychometric assessments
• Skills profiling

By drawing on a wide range of strategies and tactics, we'll help you find candidates with the right skills and cultural fit for your organisation. Whatever the nature of the assignment, a structured approach delivers the best outcomes, using well-defined, proven processes to underpin every aspect of the recruitment process.

Through a consistent programme of investment in the latest recruitment technologies plus carefully targeted online advertising across the East of England, UK and Europe, we can provide immediate access to a well-qualified database of highly skilled candidates from a wide range of disciplines. Using robust and meticulous search techniques we can fulfil customer assignments effectively and efficiently, within agreed timescales.

To ensure that your recruitment advertising makes the desired impact with target candidates, we work with leading advertising agencies to guide you on the best choice of media, copywriting and design. We can project manage the whole campaign including response management, first-round interviews and the creation of a final shortlist.

When a more personalised, discreet approach is required, we offer confidential search and selection services. Working with a team of independent research specialists, we deploy highly sophisticated consulting techniques to identify and approach the most suitable candidates in the market to satisfy your most demanding roles.

Our contract and interim staffing division, Executive Access, meets growing demand for senior managers who can step in quickly to assist in the development and running of a company on a project, interim or flexible basis. We can respond quickly to match you with an experienced executive who can fill a crucial gap - perhaps to implement a transition strategy, manage a one-off project or cover for long-term staff absence. This service is especially valuable to venture-capital backed businesses that need senior management skills, non-executive board support or part-time consultancy without the commitment of a permanent, full-time role.

Many employers increasingly value the role of temporary support as an integral part of their HR strategy. Our Talentdesk service is the fastest way to tap into the services and skills of individuals that are available to provide immediate support and short-term cover in administrative roles or other temporary assignments.

To complement your recruitment planning, we offer a portfolio of specialist HR services to assist you at every stage from recruitment strategy planning to appointment and beyond. When you work with us, you'll also benefit from the latest employment market intelligence to help you benchmark your expectations and assist with strategic planning.

Services include:

• Salary surveys
• Free customer-branded Internet advertising
• Guidance on candidate availability
• Local market information on remuneration levels and benefits
• Management and sales training
• Psychometric assessments
• Skills profiling

Recruiting the right staff is essential, but to maintain competitive edge ongoing staff training and development is a core element of any HR strategy. Our training division provides specialist sales and management skills development via customised training programmes.

Our extensive range of courses includes:

• Sales training - Essential selling; Effective negotiation; Responding to ITTs; Telesales; Major account development
• Customer care - Managing customer expectations; Dealing with difficult customers; Selling added-value services
• Specialist programmes - Culture change; Strategic planning services; Team building
• Management training - Motivation; Delegation; Effective communication skills; Presenting ideas to staff; Appraisal & counselling

For more senior positions, particularly where cultural and behavioral fit are important selection criteria, psychometric profiling can be invaluable. Many evaluation tools are available, but the key is to understand which ones are appropriate to the task and how to administer them in a way that yields a reliable assessment. We can work with you to get the best results from your evaluation programme.

Helping our customers to better understand how people work and think makes it easier for them to select the right candidate. Evaluations can be managed online and customised for employers, enabling them to thoroughly benchmark candidates against their own company standards, so helping to ensure the right skills match and cultural fit. Our skills profiling covers disciplines such as:

• Call centre capabilities
• Secretarial & clerical skills
• Software skills
• IT competence
• Legal knowledge
• Sales aptitude
• Accounting & finance.